Klevu

Location: Ahmedabad, India

Overview:

We are searching for an Operations Associate, who is enthusiastic and a multi-tasker with excellent communication skills and an upbeat attitude. S/he manages assigned customer Subscriptions & Operational tasks by maintaining high levels of reporting accuracy.

Responsibilities:

• Assist the Operations Manager, with all the Customer Subscriptions, Payments, and Operational Tasks
• Manage Subscriptions database, keeping accurate and detailed records
• Be the coordinator for Operations & Subscription activity and respond to all subscription-related queries
• Manage customer records and Operational Tasks
• Prepare Weekly / Monthly Reports
• Assist the Operations Manager with Partner Commission Correspondence and Calculation

Required skills:

• Excellent knowledge of Excel, Advanced Excel, Vlookup, HLookup, and MIS reporting.
• Excellent organizational skills – including the ability to manage your own workload efficiently
• Attention to detail and ready to learn new things quickly
• Experience in working with customer databases
• Ability to produce subscriptions/membership reports and analyze MIS data.
• Excellent written and oral communication skills
• Ability to use initiative and work well in sometimes unclear structures
• Ability to investigate errors in a systematic and thorough manner, demonstrating high levels of attention to detail
• A conscientious, reliable, and professional attitude to work
• Experience of working with online payment processing systems (e.g. Stripe) is nice to have

What we offer:

• Being part of one of the most exciting startups from Nordics with global footprints
• Work with a team in 3 continents
• Excellent work culture, hands-on, result-oriented
• Work/Life balance, flexible hours
• Enhance maternity/paternity leave